ArcheAge Unchained Launch Day Beset By Long Queue Times, Steam Launch Delayed
Launch day can be one of the most problematic times in the life of an MMO and yesterday’s ArcheAge Unchained launch wasn’t an exception. Ridiculously long queues, bugs, crashes, and a myriad of other problems popped up as players flooded into the new servers, including errors that forced Gamigo to delay the Steam launch.
“We encountered critical item delivery errors during final preparation for service activation that would prevent all Steam players from receiving release pack items, including the Patron entitlement and labor regeneration. Additional errors with the use of Steam Wallet became apparent as well during the troubleshooting process. We understand the impact that this delay has and the disparity created by not being able to simultaneously progress with Glyph players. To mitigate this issue, we intend to release additional world servers in each region (North America and Europe) 100% simultaneously with the upcoming Steam release. No character reservation will be available on these new servers so all Steam players can have a chance at an equal start.”
As promised, two new servers have been added: Kaylin for North America and Tinnereph for Europe. Both servers are now up and running. The Steam launch was initially scheduled for 1pm earlier today but has again been pushed back as the developers continue to work on fixing the item delivery errors.
“The teams at gamigo and XLGames worked through the evening to address the issues with the Steam version of ArcheAge: Unchained. While significant progress was made to resolve the item delivery issues, we continue to experience problems with enabling the Steam Wallet, a mandatory requirement to release the product on Steam. The main challenge here was that additional client builds are required to resolve the issue and our build/transfer times are considerable. We attempted to provide fixes that didn’t require a new client version but ultimately, they were not successful. We feel strongly about releasing on Steam free of these issues and very regretfully must delay further. As a result, we’re re-targeting official release for Thursday, 17th Oct at 11:00am PDT.”
In spite of these setbacks, Gamigo says that the launch was a huge success and that it exceeded their expectations. “I would like to say thank you to our players from the North American and European Regions, for loving our game,” says XL Games Executive Producer Jake Song. “ArcheAge: Unchained is now ready for you and I hope you will enjoy it [. . .]” Watch the full message in the video below.
